What is whokeys.com?
whokeys.com is an online store，designed to distribute digital video game keys and software keys.
How do I register?
In order to register an account on whokeys.com, you have to click the Sign up button and enter your email address and password. As an alternative way of signing up, you can use your Facebook, Google+ or MSN account.
What should I do if I forgot my password?
If you forgot the password to your whokeys account, you can press Forgot Password and follow the instructions to restore it.
What payment methods do you support?
We currently support ,Credit Cards and Paymentwall which are fast and secure. Customers can checkout with their account or as a guest directly with their credit/debit card if they do not currently have a account.
Why is my order delayed - on hold?
Order dispatch shouldn’t take more than 10 minutes after creating an invoice. However, there are many possibilities for a delayed order, ranging from technical issues related to internet downtime and/or server issues to safety reasons. Regardless, the first step should always be checking the order status. If you still have questions, please submit a ticket or contact our Live Chat.
When and how will I receive my CD Keys after payment?
Usually your CD Keys will be sent in 5 minutes by our system after you pay. You will get an email with the link where you can view your keys. Also you can log in your account in whokeys and view your keys in the User Center.
When will I receive a pre-order product?
Usually we will send keys on the release date.
What should I do if I didn’t receive my codes?
First of all, please check the status of your order and make sure it's paid. Then please submit a ticket or contact our Live Chat. Our customer service will help you to receive your keys.
Can I ask for a refund?
Yes you can. Please read our Refund Policy for more details.
How can I activate my CD Key for a game?
For steam, Uplay and Origin games, you can activate them on the platform easily. For XBOX games you can activate them on the page of XBOX.com or on your XBOX ONE/360. For some other games you can activate them on the site. For some special products, you can find the activation methods in the product description.
What should I do if the key is invalid or used?
First of all please check if you typed wrong keys. If not, please take a screenshot of the problem and submit a ticket on our page. Our customer service will help you solve the problem.
What should I do if i can't activate my windows or office?
For windows please make sure you downloaded and installed the correct edition before you try to activate it. Take a screenshot of the wrong message from your windows or office and submit a ticket on our page. Our customer service will help you.